Our Start
Knit Picks began in 2002 with the purpose of connecting knitters with a wide selection
of yarn, knitting books, needles and accessories at great prices. In 2004, owners
Bob and Kelley Petkun decided to explore the possibility of working directly with
yarn mills to bring high quality, natural fiber yarns to knitters without all the
extra levels of distribution that increase costs. This is why Knit Picks’ yarns are
so incredibly affordable.
In 2006, Bob and Kelley applied the same concept to knitting needles. First, they
worked closely with a large group of knitters to determine all the features the ideal
knitting needle would have. Then, they developed a partnership with a manufacturer
who was excited to invest the time and engineering expertise necessary to make the
dream knitting needle come true.
The Knit Picks team continues to look for ways to bring innovative knitting products
to knitters for the best possible value.
Our Commitment To You
Knit Picks and KnitPicks.com are truly committed to providing a positive shopping
experience. We believe that our success is based upon your happiness and complete
satisfaction. The principle of mutuality guides our relationships not only with our
customers, but also with our vendors. We strive to treat everyone the way we want
to be treated ourselves. Our goal is to ship 95% of our orders the day they come in
and have over 99% of the items we offer in stock. We recognize that we must earn your
business with exceptional service each time you place an order. If for any reason
you are not satisfied with our products or service, please don’t hesitate to contact
us.
Our Facilities and Our People
Knit Picks and KnitPicks.com are a division of the Crafts Americana Group,
a privately owned business. Crafts Americana Group’s three divisions (Knit Picks,
Connecting Threads, The Artist’s Club) employ approximately 80 people in two locations.
The Owners
Bob and Kelley Petkun enjoy working together in the business. Bob is President
and responsible for marketing and finance. Kelley is Creative Director and responsible
for product development and building our relationship with the knitting community. 
Management Team
Bob Petkun, President
Kelley Petkun, Vice President and Creative Director
Karen Johnson, Vice President - Connecting Threads & Artist’s Club
Tina Birch, Vice President - Knit Picks
Carla Salazar, Vice President - Finance and Administration
Marci Hansen, Vice President - Marketing
Nancy Brunner, Director of Operations
Brenda Ericson, Director of Customer Service
Headquarters
Knit Picks is headquartered at 13118 N.E. 4th St., Vancouver, Washington
98684. Corporate offices can be reached at (360) 260-8900 or faxed at (360) 260-8877. 
We do not have any products for sale at our corporate office, but we do offer free shipping on all orders over $50. To speak with customer service, call 1-800-574-1323 anytime between 5am and 6pm PT Monday through Friday, 6am - 5pm Saturday.
Distribution Center
Our distribution center is currently located at 1250 Boltonfield St, Columbus, OH 43228. Please note this is not a retail location. All sales inquiries should be directed to our corporate headquarters.
We have recently finished construction on our new distribution center in Columbus OH. Crafts Americana Group is committed to following the U.S. Green Building
Council’s standards, incorporating recycled materials and energy efficient design.
Expected occupancy is January 2008.
Our Manufacturing Partners
Knit Picks has very high standards for the International manufacturers we
choose to work with. Executives from Knit Picks have visited each of our manufacturers’
factories personally to ensure that their facilities and labor practices are in line
with both Knit Picks’ and our customers’ expectations.
Specifically, Knit Picks works only with manufacturers who:
- Institute management practices that respect the rights of all employees
- Provide a safe and healthy work place
- Promote the health and well-being of all employees
- Oppose the use of child labor
- Have an active role in the positive development of their local community
We are so confident of these excellent conditions that we welcome any of our customers
to visit these sites personally if ever in the area. Please contact Customer
Service to get more information.
